Answer
This is a common issue if you have a Zebra Printer and the paper format is wrong.
Please locate your printer on your PC, to change the paper format please see the following steps:
1. After locating the correct printer “Right click” on the printer icon,
2. Select “Printing Preferences”
3. Click on “Options.”
4. The paper format should be in INCHES. The Width should be: 2.00. The Height should be: 3.80
5. Click on OK
Once the paper format has been corrected, please go back to the Supplier Portal and reprint one label to make sure the settings are now correct. To learn how to do this, click here.
Please locate your printer on your PC, to change the paper format please see the following steps:
1. After locating the correct printer “Right click” on the printer icon,
2. Select “Printing Preferences”
3. Click on “Options.”
4. The paper format should be in INCHES. The Width should be: 2.00. The Height should be: 3.80
5. Click on OK
Once the paper format has been corrected, please go back to the Supplier Portal and reprint one label to make sure the settings are now correct. To learn how to do this, click here.
If you are still having issues, call Flexischools support at 1300 590 044.
